Shipping policy
Shipping Policy
Thank you for shopping with LAVORA.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, promotional periods, or periods of unusually high demand.
Shipping Times
Estimated delivery times vary depending on the destination, product availability, fulfillment location, carrier performance, customs processing, and other factors outside our control.
Most orders are delivered within 7–20 business days after shipment, although some destinations may require additional transit time.
Multiple Shipments
Some products may be fulfilled and shipped by different fulfillment partners. As a result, items purchased in the same order may arrive separately and at different times.
Tracking Information
When tracking information is available, it will be provided by email once the order has been shipped. Please allow time for carrier systems to update tracking events.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
Shipping Delays
Delivery estimates are not guaranteed. LAVORA is not responsible for delays caused by customs inspections, weather events, carrier disruptions, transportation issues, labor disputes, government actions, force majeure events, or other circumstances beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before reshipment.
Lost, Stolen, or Delivered Packages
Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the recipient.
If you believe a package has been lost, misdelivered, or stolen, please contact us promptly at info@lavorapet.com and we will make reasonable efforts to assist with the carrier investigation process.
Contact Us
For shipping-related questions, please contact: